FAQ

Faq's

General frequently asked questions

Here you will gain information about frequently asked questions. Tip: Press Ctrl + F to find a keyword.

Getting started is easy! Just click here to sign up and schedule your first pickup.

Our pricing is straightforward. We charge $2.04 per pound for both delivery and drop-off services. Please note that dry cleaning and large bedding items are priced individually.

We bill directly to your credit or debit card. After each billing cycle, you'll receive a detailed invoice via email. If you prefer, you can also opt to receive invoice totals through text messages.

There are no additional pickup or delivery fees.

Yes, there is a minimum charge of $20 for wash and fold services.

We send email and text reminders to help you remember. If you forget to leave your laundry out or cancel on the day of pickup, a $20.00 missed pickup fee may apply to cover costs.

No, there are no contracts or long-term commitments. You can cancel or suspend your account at any time.

You can update your laundry profile as often as you like. Some customers adjust their preferences for each pickup, while others set them once and rarely change them.

Yes, our dry-cleaning services are available at both drop off and delivery. We have the ability to service all of your dry cleaning needs.

No worries! Just leave your laundry in an accessible location and update your Pickup/Delivery Instructions in your account. Many customers choose a back door or foyer for drop-offs.

Yes, we offer laundry bags made of 100% nylon, capable of holding up to four loads (approximately 40 lbs). Please note that laundry bag purchases are non-refundable.

Pickup and delivery times depend on your neighborhood. We strive to provide consistent and convenient service.

Please schedule your pickup by 8:00 pm the day before service to allow our drivers to plan their routes efficiently.

Absolutely! We send email and text reminders 24 hours before your scheduled pickup.

Contact our Customer Service at (402)-435-0515 or email [email protected]. If our drivers are still nearby, we'll do our best to arrange a pickup.

Yes, we can pick up and deliver to your workplace. Just specify the details in your laundry preferences.

Yes, we offer corporate or company services. We do individual laundry for offices, uniforms, doctor/lab coats, polos, slacks, etc.

Absolutely, we service Air BnB/VRBOs all over the area. We are here to help.

Yes, we are able to handle the different textiles and have the expertise/equipment to ensure timely delivery and high quality care of your event company

We double-bag your laundry during bad weather to protect it. However, we cannot be responsible for laundry lost or damaged by weather after drop-off. Please review our terms and conditions for more details.

Your laundry will typically be returned the next day. Orders over 50 lbs may require 2-day delivery, and those over 100 lbs may take 3 days.

Choose a location protected from the elements, like a porch or garage. We use common sense and will contact you to make alternate plans if severe weather is expected.

Yes, simply log into your account and place it on "Vacation Hold" until you return.

Certainly! Adjust your notification settings in your account to receive texts.

Absolutely! You can choose water temperature, detergent type, and whether to use fabric softener. Specify your drying and folding preferences as well.

No, we wash and dry each customer's laundry separately.

Log into your account and update your Laundry Preferences with any special instructions. Our team checks your profile for changes each time we process your laundry.

Currently, we do not offer air drying services.

While we strive for high-quality care, mistakes can happen. Notify customer service within 48 hours if an item is lost or damaged. We are not responsible for weather-related damage after drop-off. Please review our terms and conditions for more details.

Yes, we handle bedding items as part of our services.

Yes, we have the ability service bulk linen/textiles and focus on customer service and delivering timely quality results. Please contact us if you have any questions about our hospitality sector services.

Yes. Contact our Customer Service at (402)-435-0515 or email [email protected].